Privacy Policy
At Milo & Poppy, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it.
Step by Step Independence, trading as Milo & Poppy, is responsible for this website and the personal information collected through it.
What information we collect
We may collect:
- Your name.
- Your email address.
- Information you provide through contact forms.
- Newsletter preferences.
- Purchase information.
- Anonymous website usage information.
How we use your information
We use your information to:
- Send newsletters you have requested.
- Deliver digital products and free resources.
- Respond to enquiries.
- Improve our website and resources.
- Understand how visitors use our website.
- Comply with legal obligations.
Newsletter
If you join our newsletter, we may send you updates about new resources, practical tips, free downloads, special offers and Milo & Poppy news.
You can unsubscribe at any time using the unsubscribe link included in every email.
Sharing your information
We never sell your personal information. We may share information with trusted service providers who help us run our website, newsletter, payment systems or digital product delivery.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information.
- Withdraw consent where processing is based on consent.
- Object to certain uses of your information.
To contact us about your information, email: support@stepbystepindependence.com
Terms & Conditions
By using this website, you agree to use it lawfully and respectfully.
Website use
You agree not to:
- Copy, reproduce or redistribute our resources without permission.
- Use this website in a way that causes harm or disruption.
- Attempt to access areas of the website you are not authorised to use.
- Misuse our content, images, branding or intellectual property.
Digital products
Our products are usually supplied as digital downloads. No physical product will be posted unless this is clearly stated at the time of purchase.
Access to digital products is granted after payment or, for free resources, after completing the required sign-up process.
Accuracy of information
We work hard to make sure our information is accurate, practical and helpful. However, we cannot guarantee that every resource will be suitable for every individual child or setting.
Changes
We may update our resources, prices, policies and website content when needed.
Accessibility Statement
Milo & Poppy believes every family deserves access to clear, inclusive and practical resources.
We aim to:
- Use clear and accessible language.
- Use readable fonts.
- Maintain good colour contrast where possible.
- Structure pages with clear headings.
- Support keyboard navigation where possible.
- Use alternative text for important images where appropriate.
We are continually learning and improving. If you experience an accessibility barrier on our website or within our resources, please contact us so we can review it.
Digital Product Refund Policy
Because many of our products are digital downloads, purchases are generally non-refundable once files have been accessed or downloaded.
However, we want you to have a positive experience. Please contact us if you experience:
- Missing files.
- Corrupt downloads.
- Technical issues accessing your product.
- An incorrect product being supplied.
We will do our best to resolve the issue quickly.
Nothing in this policy affects your statutory consumer rights.
Copyright & Licensing
All Milo & Poppy resources, illustrations, text, designs and digital products are protected by copyright.
© Step by Step Independence, trading as Milo & Poppy. All rights reserved.
What your licence allows
Unless stated otherwise, purchasing or downloading a resource gives you a licence for personal, family or single-classroom educational use.
You may:
- Print resources for your own child or household.
- Print resources for use in your own classroom or setting.
- Laminate resources for durability.
- Adapt how you use the resources to support individual children.
You may not:
- Share digital files publicly.
- Upload resources to websites, shared drives or social media.
- Resell, redistribute or copy resources for commercial use.
- Remove copyright notices or branding.
- Claim our work as your own.
If your school, nursery or organisation needs a wider licence, please contact us.
Educational Disclaimer
Milo & Poppy resources have been created by experienced educators and SEND practitioners to support children's independence through everyday life skills.
Our resources are designed to complement learning at home, in schools, nurseries and educational settings.
They are not intended to replace:
- Occupational Therapy.
- Speech and Language Therapy.
- Physiotherapy.
- Medical advice.
- Professional assessment.
Every child develops at their own pace. The strategies included in our resources are evidence-informed and commonly used in educational practice, but no single approach is suitable for every child.
Parents, carers and professionals should always use their own judgement and seek specialist advice where appropriate.
Our Promise
Every Milo & Poppy resource is created with one simple goal:
To help children feel capable, confident and proud as they develop everyday life skills.
We believe every child learns differently, every step matters and every success deserves celebrating.
Thank you for trusting Milo & Poppy to be part of your child's journey towards greater independence.